GENERAL CONDITIONS OF WARRANTY

“Valid from January 2017”

GENERAL REMARKS

Antonio Carraro S.p.A. (hereinafter A. Carraro) is an industrial company operating in the production and sale of tractors, machinery and equipment for agriculture and the environment.
All  A.Carraro  products  are  guaranteed  free  from  manufacturing  and/or  assembly  defects  and  fit  for  their intended purpose.
The terms of the warranty, which is normally 24 months for products in stock at the Dealership (commencing from the date of the invoice), 24 months from the moment of handover to the end customer or a maximum of 2000 operating hours, whichever comes first, are indicated in the general conditions of warranty in the handover certificate and in any case are no greater than the general terms indicated above.  If  the  vehicles  are  not  sold  by  the  dealership  prior  to  expiry  of  the  24  month  period,  the  warranty  shall  be automatically activated at the dealership and the 24 month warranty shall commence from that moment.

Any repair and/or replacement operations carried out during the warranty period shall not affect the expiration date of the warranty.

- The warranty issued by A. Carraro governs the manufacturer's obligations towards the Dealership, which, in turn, is responsible for the provision of services under warranty to the end customer. The Dealership shall be responsible to its own customers for fulfillment of the warranty and is therefore responsible for effecting any repair or replacement operations under warranty on its own responsibility and at its own expense.

- The Dealership is obliged to organize a suitable repair workshop with suitable equipment, up-to-date technical documentation and the specific tools indicated by A Carraro Technical Assistance Service, in accordance with the number of products sold and in operation within its territory.

- The Dealership shall send at its own expense its own technical personnel to the A. Carraro technical training centre for a period of training at least one a year, in accordance with the various training modules proposed.  In the event of failure to attend after-sales training courses, in cases where specialized personnel of A. Carraro are required for the repair of vehicles under warranty, the A. Carraro Technical Assistance Service shall not accept any liability for the cost of labour provided by the dealership and shall instead consider whether to charge the cost to the dealership.

- The Dealership is obliged to sell and install on A. Carraro products exclusively original parts supplied directly by A. Carraro, otherwise the warranty shall be deemed invalid.  ACTIVATION OF THE WARRANTY  The date on which the end customer warranty cover commences shall be the handover date indicated in the handover certificate.

ACTIVATION OF THE WARRANTY

The date on which the end customer warranty cover commences shall be the handover date indicated in the handover certificate.
The  handover  certificate  issued  by  the  Dealership  to  the  purchaser  at  the  moment  of  product  handover establishes the period of time for which the warranty is valid. With consignment of the handover certificate, A. Carraro and the Dealership confirm that they have provided the customer with information regarding the correct use of the product.
At the time of product handover, the Dealership is invited to carry out the checks and registration operations reported on the handover certificate (pre-delivery operations).
The  Dealership  must  complete  the  registration  procedures  on  the  B2B  portal  of  the  handover  certificate (http://b2b.antoniocarraro.it) and also complete the other forms required (marketing and pre-delivery sheets). The delivery certificate must be printed, signed by the customer and sent in its original form to A Carraro After-Sales Service in the original form no later than 60 days after the date of registration. A copy of this certificate must be given to the end customer.
In  the  case  of  failure  to  send  the  Delivery  Certificate  within  the  specified  term  (which  is  mandatory),  the warranty  shall  not be  activated  and  the  Dealership shall  personally  be  responsible  for  the  fulfillment  of  the warranty obligations to its own customers.

The  use  of  A  Carraro  products  by  the  Dealership  (for  example,  use  of  machines  to  test  drives  and/or demonstrations) is deemed as the start of the warranty period, and therefore warranty activation procedure must be followed.

During the warranty period, the scheduled service operations must be observed, in strict accordance with the indications of the manufacturer and carried out at an authorized dealership, otherwise the warranty shall be deemed null and void. The scheduled services are to recorded on the b2b portal (http://b2b.antoniocarraro.it) in order to validate the warranty, otherwise any claims under warranty shall be rejected. Services must also be recorded in the service booklet supplied to the customer.

WARRANTY LIMITS AND EXCLUSIONS

All A Carraro and components and products are covered by warranty.

The following items are excluded from warranty cover:
- Used parts and products, including those produced by A. Carraro.
- Parts  not  produced  by  A.  Carraro  which  are  instead  covered  by  the  warranty  policy  of  the  respective manufacturer,  such  as  tyres  and  engines  (excluding those  produced  by  Yanmar,  Kubota  and  VM  which  are warranted  directly  by  A.  Carraro).  The  Dealership  is  therefore  required  to  activate,  where  applicable,  the warranties on all such products. The warranty is therefore not activated at the same time as the sending of the handover certificate for the A Carraro product.

Excluded from warranty cover are any A Carraro products which, in the judgment of A Carraro, are:
- Damaged through improper use, accidents, other hazards, negligence, or use over the prescribed operating capacities;
- Fitted with any equipment or accessories which prevent correct operation;
- Damaged through lack of normal maintenance;
- Fitted with non-original A. Carraro parts;
- Damaged through repair and/or maintenance carried out without observing the specific instructions provided by A. Carraro;
- Repaired with non-original or used parts.  The  warranty  does  not  cover  consumables  or  material  subject  normal  wear  and  tear  (if  original  lubricants purchased from A. Carraro Parts Service are not used) and the following components if subject to normal wear and tear: filters, drive belts and chains, brake components, clutch components, bulbs, fuses, brushes, hydraulic control valves, hydrostatic units, hydraulic pumps, glass, light units, grass cutter blades and suction pipes.  Damage sustained during product transport is excluded from the warranty.  Should any fault or damage to complete functional assemblies be found during the warranty period (such as for example,  hydrostatic  units,  complete  solenoid  valve  blocks,  engines)  the  dealership  must  contact  A  Carraro After-sales Service before dismantling or replacing any components of the assembly.
- All costs sustained for the transport/transfer from or to the place of repair are not reimbursable
- Any financial losses sustained as a result of an inability to use the product shall not be reimbursable under warranty.
- A. Carraro shall accept no liability, whether direct or indirect, for losses incurred as a result of damage of any type or nature.

MAKING A CLAIM UNDER WARRANTY

To make a claim under warranty, complete the on-line form on the B2B portal (http://b2b.antoniocarraro.it).  Claims under warranty must be sent within 60 days of the date of the damage and within 30 days of the date of repair. Claims sent after this period will be obligatorily rejected and must not in any circumstances be submitted.  As regards materials for repairs under warranty, if not already in stock at the dealership, they can be ordered from A Carraro Parts Service as a "Warranty-Urgent" order.
A. Carraro undertakes to reimburse the Dealership in accordance with the conditions stipulated for ”Warranty-Urgent” order (list price less 20%) for parts used, provided that these are ordered using this order type, and for labour at the rate agreed with the Dealership.
NB: if the claim under warranty sent includes material not purchased with an “Warranty-Urgent” order but nonetheless purchased from A. Carraro, this will be reimbursed under the terms for a “stock replenishment” order (standard) in effect with the dealership.

DUBIOUS WARRANTY CLAIMS

In the event of doubt of whether a case of damage is covered under the warranty, the  Dealership should proceed as described in the most appropriate of the two cases described below:

• contact A Carraro Technical Assistance Service immediately to obtain authorization for the repair under warranty;
• charge  the  cost  of  the  repair  to  the  customer,  with conditional  reimbursement  should  the  warranty claim be accepted by A Carraro Technical Assistance Service.

MATERIAL REPLACED UNDER WARRANTY

The warranty procedure does not require that parts replaced during the repair operation are shipped to A Carraro; however, these parts should be retained by the Dealership so they are available  for possible inspection by the After-sales inspector from A Carraro Technical Assistance Service  on the occasion of the first convenient visit to the Dealership and in any case for a period of 90 days from the sending of the warranty claim. These  parts must also be identifiable and traceable by both the warranty claim number and the  product serial number.
Any  damaged  material  sent to  the  Technical  Assistance  Service,  unless  requested  by  A  Carraro,  shall  not  be accepted and shall be returned to he sender.

REIMBURSEMENT UNDER WARRANTY

Following presentation of the warranty claim form, A Carraro Technical Assistance Service  shall communicate its response to the Dealership via a "PDF" document sent to the e-mail address provided by the Dealership. A copy of this document is available on the B2B portal (http://b2b.antoniocarraro.it).
Reimbursement  of  the  claim  shall  follow,  in  accordance  with  the  usual  procedure  established  with  the Dealership.
The judgment of A Carraro Technical Assistance Service shall be final.

RESPONSIBILITY OF A CARRARO

- The replacement or repair under warranty of components that have been found to be defective and of the product and other parts damaged as a result of this defect.
- To provide an estimate of cost for any components required for the repair which are not  covered by the warranty.

RESPONSIBILITY OF THE DEALERSHIP

The dealership undertakes to adhere to the following procedures and conditions:

• The warranty covers exclusively costs incurred for replacement parts and the labour  necessary to carry out the repair;
• other costs are excluded, such as those related to the programmed maintenance of the manufacturer, to  the  normal  wear  and  tear  of  the  tractor  and  any transportation  costs,  which  remain  the responsibility of the customer.
• The  warranty  does  not  cover  elements  or  components of  the  tractor  which  have  been  subject  to modification or transformation and any other parts that may be damaged as a consequence.

The dealership undertakes:

1. To follow the procedures for on-line registration of the certificate and to send a printed copy signed by the  customer  to  A  Carraro  After-sales  Service  within  and  no  later  than  60  days  of  the  date  of registration;
2. To ensure that all the scheduled services are carried out by its own official organization;
3. To use exclusively original A Carraro parts and lubricants for maintenance and repairs;
4. To inform Technical Assistance Service of the defect covered under warranty in good time; indicating the nature of the defect, the date on which it first appeared and the number of operating hours of the tractor.

All warranty claims must be submitted using the above mentioned form otherwise they will be rejected.
All warranty claim forms that are not completed fully or are unclear will automatically be rejected.

***For any legal dispute, the competent court shall be exclusively the court of Padova.***

***A.CARRARO S.p.A. reserves the right to modify the“General conditions of warranty” at any time without prior notice.***

***This document is confidential; if you have received it in error, please delete/destroy it in accordance with the Personal Data Protection Code, Legislative Decree no. 196 of 30 June 2003 ***

“EXG” Maximum Protection, Up to 4 worry-free years!

Extended warranty applicable to the entire Antonio Carraro range

Contents:

Part 1: Extended warranty “EXG1-24+12" (only for customers who purchase the extended warranty package);

Part 2: Extended warranty “EXG2-24+24" (only for customers who purchase the extended warranty package).

NB: The extended warranty is always invoiced through the dealership nearest to the customer.

“EXG1-24+12”

Antonio Carraro S.p.A. (hereinafter A. Carraro) guarantees the product and its component parts for an additional period  of  12  (twelve)  months  or  a  maximum  of  3000  operating  hours  for  end  customers  who  purchase  the extended warranty “EXG1-24+12” provided that the machine, if already in the possession of the customer, is still within the first warranty period of 24 months from the time of purchase.
For the duration of the warranty period A. Carraro undertakes, acting through its own authorized service centres and  those  of  its  agents,  to  replace  free  of  charge any  parts  found  to  be  defective  as  a  result  of  verified manufacturing or material defects, provided that the scheduled services have been carried out in accordance with  the  indications  of  A.  Carraro  (see  portal  B2B http://b2b.antoniocarraro.it).  The  replacement  and repair operations shall be performed in the shortest time possible, in accordance with the capabilities of the Dealership.

On purchase of the package “EXG1-24+12” A. Carraro extends the general conditions of warranty for a further 12 months from the expiration date of the original 24 month warranty or up to maximum of 3000 operating hours.
It is possible to purchase the extended warranty package “EXG1-24+12”:

• After purchase of the tractor by the end customer, within the first warranty period of 24 months; thiswill extend the warranty by a further 12 months;
• At  the  time  of  tractor  purchase;  this  will  immediately  extend  the  warranty  period  by  a  further  12 months, making a total of 36 months.

The following are excluded from the extended warranty:

• The electrical system (instruments, accessories and controls);
• Bodywork;
• Paintwork;

In  addition,  any  financial  losses  resulting  from  the  inability  to  use  the  product  are  not  reimbursable  under warranty.
A. Carraro shall accept no liability, whether direct or indirect, for losses incurred as a result of damage of any type or nature.

“EXG2-24+24”

Antonio Carraro S.p.A. (hereinafter A. Carraro) guarantees the product and its component parts for an additional period of 24 (twenty-four) months or a maximum of 4000 operating hours for end customers who purchase the extended warranty “EXG2-24+24”, provided that the machine, if already in the possession of the customer, is still within the first warranty period of 24 months from the time of purchase.
For the duration of the warranty period A. Carraro undertakes, acting through its own authorized service centres and  those  of  its  agents,  to  replace  free  of  charge any  parts  found  to  be  defective  as  a  result  of  verified manufacturing or material defects, provided that the scheduled services have been carried out in accordance with  the  indications  of  A.  Carraro  (see  portal  B2B http://b2b.antoniocarraro.it).  The  replacement  and repair operations shall be performed in the shortest time possible, in accordance with the capabilities of the Dealership.

On purchase of the package “EXG2-24+24” A. Carraro extends the general conditions of warranty for a further 24 months from the expiration date of the original 24 month warranty or up to maximum of 4000 operating hours;
It is possible to purchase the extended warranty package “EXG2-24+24”:

• After purchase of the tractor by the end customer, within the first warranty period of 24 months; thiswill extend the warranty by a further 24 months;
• At  the  time  of  tractor  purchase;  this  will  immediately  extend  the  warranty  period  by  a  further  24 months, making a total of 48 months.

The following are excluded from the 1st year of extend warranty or a maximum of 3000 operating hours:

• The electrical system (instruments, accessories and controls);
• Bodywork;
• Paintwork;

The following are excluded from the 2nd year of extend warranty or a maximum of 4000 operating hours:

The electrical system (instruments, accessories and controls);

• Bodywork;
• Paintwork;
• Power steering;
• Remote valves;
• Hydraulic pipes;

In  addition,  any  financial  losses  resulting  from  the  inability  to  use  the  product  are  not  reimbursable  under warranty.
A. Carraro shall accept no liability, whether direct or indirect, for losses incurred as a result of damage of any type or nature.